Dear Patrons of Warrenville Grove Animal Hospital,
Our clinic has implemented several new protocols in light of the recent coronavirus outbreak. In order to help us minimize staff-client exposures while maintaining optimal patient care, please see our protocols below:
▪ We ask that if you are experiencing any clinical signs of illness (runny nose, coughing, fever), that you please ask a friend or family member to bring your pet to the clinic on your behalf. If you must be the one to bring your pet, please call us so that we may determine how best to minimize disease exposure while treating your pet.
▪ We have adjusted our intake protocols:
-Please call us when you arrive with your pet; if you are in a car, please stay in your car.
-A brief patient history will be obtained by a veterinary staff member and then relayed to the doctor. The team member will then take your pet into the clinic for examination. Once the doctor has examined your pet, a treatment plan will be presented to you for verbal approval.
-Please assist our team member by removing your pet from the car, if requested. We will be using our own leashes so please assist us in placing our leash, then removing yours when instructed by the team member. Additionally, please remove all coats or clothing from your pet prior to your visit.
-Your pet will be seen and treated in our hospital while you wait outside in your car. You will be contacted to discuss recommendations and next steps. Once treatments are completed you will be contacted and payment will be collected over the phone.
-Thereafter, your pet will be returned to you. Please note that we will employ the same low stress handling techniques that we always do; changes in our environment and community will not impact our level of care or compassion towards our patients.
▪ All food and medication pickups must be paid over the phone prior to pick up, and then will be brought to your car. Please call when you arrive.
▪ In the coming days or weeks, we may need to adjust our own hospital schedule and staffing to keep our staff and doctors safe, so please keep monitoring our social media and website for updates.
Our new protocols may lengthen wait times despite our best abilities, but we will do our best to accommodate you and your needs. Please communicate with our staff about any questions or concerns; we are always here to help.
We thank you for your patience and understanding as we all enter this unchartered territory together.
The Staff and Doctors of Warrenville Grove Animal Hospital